You have a question?

Products

I have trouble lighting my candle. It lights up for a few seconds and then goes out. Why does this happen?

Soy wax candles can sometimes seem a little more temperamental. They require a little more patience, let's say... We recommend taking a long lighter and leaving the fire on the wick, even if it seems to be lit (I would say a good 10 to 15 seconds more!). Otherwise, you can try to cut the end of the wick. This sometimes helps the flame to set a little lower and start properly. Remember that the wick is actually a small piece of wood that you are trying to light. A bit like a campfire, you have to work the wood well and you may even have to do the little process once, twice, three times. I promise, when you get the little "twist", it gets easier and easier!
Also, contrary to popular belief, soy wax helps to burn the wick. So it's really okay if there's a little wax on the wick. It won't stop it from lighting, although it might help.
Finally, candles have what you might call "memory". From the first lighting, it is very important to let the wax melt to the sides of the small glass. If you extinguish it and the wax freezes without reaching the edges, there is a much greater chance that the candle will memorize that circumference and burn down as it deepens!

My candle is almost finished, but it won't light. Why is that?

Actually, our wooden wicks stand on a base at the bottom of the pot. It is normal that there is a small amount of wax left at the very end. This is considered when pouring the amount/calculating the number of hours in action. We advise to burn the candle as long as possible when you see that the wax is almost finished so that you don't have to extinguish it and require it to re-solidify. If you don't stay on the lookout and then blow out the candle when the wick is almost gone, there is little or no room to relight it again.

If you can still see a bit of wick on the metal base at the bottom of the candle, you can try to light it again for one last time. Our trick is to start by slowly melting the wax around the wick with a long lighter (we always recommend this type of lighter for lighting our candles, by the way!). By doing so, the wax that will have started to melt around the base and the wick will help the wood to burn. Yes, yes, you read that right. Contrary to popular belief, the wax does help the wood burn. With a little patience, you may be able to light your candle for one last relaxing moment with it. Then you can start a new candle from your favorite collection or even discover a brand new one!"

Are your products natural?

Our products are always at least 95% natural and it is important for us to be very transparent about this. They are as much as possible while guaranteeing a minimum of stability.

For us, it is a priority that the customer can keep his product for at least one year without the smell, the color, the texture or the quality being affected. The ingredients chosen are of high quality and never harmful to health. We have chosen to add preservatives in the majority of our formulations to ensure stability and protect our products used on the skin from bacteria. Raw materials are a daily issue and we keep ourselves very aware of the more natural alternatives available on the market.

I'm pregnant and have heard several opinions about using lavender during pregnancy. I'm a little confused. What do you think?

Normally, there is no specific danger in using lavender while pregnant. However, there are so many schools of thought on the subject that since our products are not strictly speaking for infants, we ask our valued customers to refer to a health professional. This way, your doctor will be able to issue recommendations based on your pregnancy and specific to your needs.

Essential oils vs. fragrance oils. What is the difference?

Essential oils are oils extracted from plants that, in addition to smelling good, have therapeutic or medicinal properties. Fragrance oils, on the other hand, are sweet combinations of synthetic fragrances. They do not have healing properties, but are used to create ambiance in the home and to perfume rooms!

In any case, these two types of oils can be used on dryer balls and in electric diffusers if only a few drops are used. Both are highly concentrated. Now it's up to you to discover your favorite oil!

What about the products that were once offered in bulk at the St. Eustatius boutique?

We put this service on pause during the pandemic. We will let you know on our social networks as soon as it is back. For your information, we used to fill your bottles with laundry detergent, all purpose cleaner & dish soap.

Order

I made a mistake in the shipping address when I placed my order. What can I do?

Just write a short email to boutiqueenligne@maisonlavande.ca (with your order number and the correct shipping address ultra complete).

I am ordering for a gift. How do I proceed?

First, make sure you enter the shipping address of the person you are giving the gift to if you want the order to be delivered directly to their home. Please note that we NEVER add invoices to orders, we prefer them in your email boxes. You can add products to your cart and check the this is a gift" box under the items listed. This way, you can add a personalized note for the person you want to give the sweetest gift to. Don't forget to sign that note!

I would like to change my order.

To add one or more products to your order, it is best to call us at the warehouse. (450-473-3009 ext. 1022) so that we can adjust it quickly, before the order is processed.
The girls at the online store will be able to check if it is still possible to make additions, then make a new invoice together and attach it to your initial order. Note that it is not always possible to make changes. Once the order is processed, it is very difficult for us to track down your package (and it may even be in the hands of Canada Post already).

There is an error in the order I received. What should I do?

First, our sincere apologies. You can send an email to boutiqueenligne@maisonlavande.ca - with your order number and a picture of the products you received. We can rectify the situation quickly.

It's winter and my products have frozen in my mailbox. Is this a concern?

Not at all. Don't worry, it's perfectly normal for products to freeze when exposed to such temperatures. Before our products hit the shelves, they go through a series of tests. These are tests that subject our formulations to extreme heat and cold and measure their effectiveness after such shocks, these are tests that allow our products to be approved by Health Canada. So we just have to wait for the products to thaw before we can use them effectively.

Shipping

How much does shipping cost?

Shipping is free for all orders over $75 before taxes and after promotions. Otherwise, the cost is set at $9.95+taxes anywhere in Canada!

I reach the $75 requirement to get free shipping, but I still see the shipping charges applied in my cart. Why is this?

Shipping is free with any purchase of $75 or more, before taxes and after promotions. So don't forget to subtract the amount of the discount from the subtotal in order to have the real amount to pay.

Who is your carrier?

We've been working with Canada Post for years.

What is your order preparation/delivery time?

Our order preparation time is normally a few hours up to 3 days. We make it a goal (and a great pleasure) to be ultra fast. Then, your package is picked up by Canada Post and their delay is about 2 to 5 business days. As soon as it is in their hands, we send you a email to notify you and a tracking number. If you have selected a pick-up in Saint-Eustache, you will receive an email to notify you. All you have to do is wait for it to arrive at the Maison-mère.

I received the shipping confirmation email, so the tracking number from Canada Post as well, but it tells me that it is not valid. Why is this?

Canada Post always asks for a delay of 24 hours before this number is active so that you can follow the journey of your package to your Home.

Does Canada Post drop off our package at the door if we are not home to receive it?

We pay for an extra service so that the package is not left unattended. We don't want your packages to get stolen so if you are not at home, the mailman will take your package to the nearest post office.

Returns

Do you accept returns?
As indicated in our policies, purchases made on our online store are final sales. As such, if products are not defective, we do not issue refunds or exchanges.

Fields

HOW LONG CAN WE ENJOY THE HARVESTED FIELDS?
Our lavender fields are no longer accessible since August 22nd. We look forward to seeing you next summer for another beautiful season of blooming.
The store remains open all year long (!!!) Every day : 10am to 5pm 

WHEN IS THE HIGH SEASON/BLOOMING OVER?
The blooming ends when our flowers are harvested and that is really up to Mother Nature (and Daniel a little). The flowers are normally harvested at the very beginning of August.

We would love to keep our beautiful purple patches for months, but we have to listen to our beloved flowers and harvest them before they wilt.

*The harvest is officially over at la Maison. We are now in Low season.

When is the best time to see the fields full in bloom?
Nature decides and the best dates vary from year to year depending on the winter we had, the number of hours of sunshine, the wind, the rain, etc. Normally, the first few weeks of July are always the most flowery!

How much does a visit cost?
Check the pricing page to verify the cost of admission based on your age and seasonality.

Why is there an entrance fee to the fields?

Because our Maison Lavande is a private site, owned by a family who has chosen to share the beauty of their site with visitors. To make this possible, over 30 employees work every day to keep the lavender fields beautiful, accessible, safe and clean. The number of employees this year is higher than in previous years, even without animation or activities. Managing an agri-tourism site like ours, in COVID's time, is a challenge that requires a lot of hands. Your entrance fee goes to pay the salaries of those who warmly welcome you, gently advise you and make this place beautiful.

Why are there still no season passes?

A few days before the fields opened, we didn't know if we would be allowed to open. Setting up a computerized season pass program takes a lot of work. Especially since if we were to close the agritourism site for any reason, season pass holders would lose out.

Can my dog accompany me?
Yes. With pleasure. A leash is mandatory and your sense of civic responsibility is required. The unpleasant or dangerous behavior of a dog may lead us to ask the owner to leave the premises. (We also accept other small and friendly animals that can be kept on a leash). Pets are not allowed in the store.

I'm a photographer & I'd like to take beautiful pictures in your dream setting. How do I go about it?

It is possible to come and do your photo shoot in our fields. There is no need to make a reservation. You just have to come by and pay your entrance fees. The fees are 10$ per adult, 5$ for children between 12 and 17 years old, free for 11 years old and under. The field is open to all and since it is so large, there is room for everyone.
Flowering usually starts in mid-June and ends in early August.

Can I fly a drone over the lavender fields?
No, unfortunately.

I would like to rent the site after hours. Is this possible?
Unfortunately, it is not possible. Our Maison Lavande is a private property where our family welcomes you 7 days a week with great happiness.

I would like to get married at La Maison Lavande! How do I get there?

Thank you so much for thinking of us for this most beautiful day. Unfortunately, we do not offer an on-site wedding ceremony/reception service. The photos you may have seen on a nice blog were of the owners' daughter and her husband getting married. They were entitled to a small exception, being part of the family.

We admit that the plan to host your celebrations in your home is moving forward. We are thinking about it a lot, but we are juggling several challenges that we explain here: https://maisonlavande.ca/fr/blogue/article/pourquoi-nyat-il-pas-de-mariage-a-la-maison-lavande/

On the other hand, if you wish to have a dream setting for your photos, it is quite possible to come and take your photos at La Maison.
There is no reservation necessary. All you have to do is stop by and pay for your tickets. The fee is $10 per adult, $5 for children between the ages of 12 and 17, free for those 11 and under. The field is open to everyone and since it is so large, there is room for everyone.

Can we picnic in your fields?

Yes, you can bring your own lunch & take a moment to eat in the middle of our flowery fields. Our bistro is open for refreshments during the high season (lemonade, iced coffee & lavender frozen yogurt). We have tables and chairs available, but you are welcome to bring your blankets if you feel like stretching out a bit!

Is the giant swing accessible?

Our swing is always in the fields, on the outskirts. So it's accessible when our fields are too!

Do you have bathroom facilities on site?
Yes, full indoor facilities (where the soap smells divine!).

Do you control the number of people in the field?

Yes and no. Our site is large, we have a large capacity. If all visitors are respectful of each other and maintain a distance of 2 meters, we feel that all should be well. Of course, we reserve the right to close the lavender fields if we feel that the traffic threatens the health and safety of visitors.

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HOW LONG CAN WE ENJOY THE HARVESTED FIELDS?
Our lavender fields are no longer accessible since August 22nd. We look forward to seeing you next summer for another beautiful season of blooming.
The store remains open all year long (!!!) Every day : 10am to 5pm 

WHEN IS THE HIGH SEASON/BLOOMING OVER?
The blooming ends when our flowers are harvested and that is really up to Mother Nature (and Daniel a little). The flowers are normally harvested at the very beginning of August.

We would love to keep our beautiful purple patches for months, but we have to listen to our beloved flowers and harvest them before they wilt.

*The harvest is officially over at la Maison. We are now in Low season.

When is the best time to see the fields full in bloom?
Nature decides and the best dates vary from year to year depending on the winter we had, the number of hours of sunshine, the wind, the rain, etc. Normally, the first few weeks of July are always the most flowery!

How much does a visit cost?
Check the pricing page to verify the cost of admission based on your age and seasonality.

Why is there an entrance fee to the fields?

Because our Maison Lavande is a private site, owned by a family who has chosen to share the beauty of their site with visitors. To make this possible, over 30 employees work every day to keep the lavender fields beautiful, accessible, safe and clean. The number of employees this year is higher than in previous years, even without animation or activities. Managing an agri-tourism site like ours, in COVID's time, is a challenge that requires a lot of hands. Your entrance fee goes to pay the salaries of those who warmly welcome you, gently advise you and make this place beautiful.

Why are there still no season passes?

A few days before the fields opened, we didn't know if we would be allowed to open. Setting up a computerized season pass program takes a lot of work. Especially since if we were to close the agritourism site for any reason, season pass holders would lose out.

Can my dog accompany me?
Yes. With pleasure. A leash is mandatory and your sense of civic responsibility is required. The unpleasant or dangerous behavior of a dog may lead us to ask the owner to leave the premises. (We also accept other small and friendly animals that can be kept on a leash). Pets are not allowed in the store.

I'm a photographer & I'd like to take beautiful pictures in your dream setting. How do I go about it?

It is possible to come and do your photo shoot in our fields. There is no need to make a reservation. You just have to come by and pay your entrance fees. The fees are 10$ per adult, 5$ for children between 12 and 17 years old, free for 11 years old and under. The field is open to all and since it is so large, there is room for everyone.
Flowering usually starts in mid-June and ends in early August.

Can I fly a drone over the lavender fields?
No, unfortunately.

I would like to rent the site after hours. Is this possible?
Unfortunately, it is not possible. Our Maison Lavande is a private property where our family welcomes you 7 days a week with great happiness.

I would like to get married at La Maison Lavande! How do I get there?

Thank you so much for thinking of us for this most beautiful day. Unfortunately, we do not offer an on-site wedding ceremony/reception service. The photos you may have seen on a nice blog were of the owners' daughter and her husband getting married. They were entitled to a small exception, being part of the family.

We admit that the plan to host your celebrations in your home is moving forward. We are thinking about it a lot, but we are juggling several challenges that we explain here: https://maisonlavande.ca/fr/blogue/article/pourquoi-nyat-il-pas-de-mariage-a-la-maison-lavande/

On the other hand, if you wish to have a dream setting for your photos, it is quite possible to come and take your photos at La Maison.
There is no reservation necessary. All you have to do is stop by and pay for your tickets. The fee is $10 per adult, $5 for children between the ages of 12 and 17, free for those 11 and under. The field is open to everyone and since it is so large, there is room for everyone.

Can we picnic in your fields?

Yes, you can bring your own lunch & take a moment to eat in the middle of our flowery fields. Our bistro is open for refreshments during the high season (lemonade, iced coffee & lavender frozen yogurt). We have tables and chairs available, but you are welcome to bring your blankets if you feel like stretching out a bit!

Is the giant swing accessible?

Our swing is always in the fields, on the outskirts. So it's accessible when our fields are too!

Do you have bathroom facilities on site?
Yes, full indoor facilities (where the soap smells divine!).

Do you control the number of people in the field?

Yes and no. Our site is large, we have a large capacity. If all visitors are respectful of each other and maintain a distance of 2 meters, we feel that all should be well. Of course, we reserve the right to close the lavender fields if we feel that the traffic threatens the health and safety of visitors.

I have trouble lighting my candle. It lights up for a few seconds and then goes out. Why does this happen?

Soy wax candles can sometimes seem a little more temperamental. They require a little more patience, let's say... We recommend taking a long lighter and leaving the fire on the wick, even if it seems to be lit (I would say a good 10 to 15 seconds more!). Otherwise, you can try to cut the end of the wick. This sometimes helps the flame to set a little lower and start properly. Remember that the wick is actually a small piece of wood that you are trying to light. A bit like a campfire, you have to work the wood well and you may even have to do the little process once, twice, three times. I promise, when you get the little "twist", it gets easier and easier!
Also, contrary to popular belief, soy wax helps to burn the wick. So it's really okay if there's a little wax on the wick. It won't stop it from lighting, although it might help.
Finally, candles have what you might call "memory". From the first lighting, it is very important to let the wax melt to the sides of the small glass. If you extinguish it and the wax freezes without reaching the edges, there is a much greater chance that the candle will memorize that circumference and burn down as it deepens!

My candle is almost finished, but it won't light. Why is that?

Actually, our wooden wicks stand on a base at the bottom of the pot. It is normal that there is a small amount of wax left at the very end. This is considered when pouring the amount/calculating the number of hours in action. We advise to burn the candle as long as possible when you see that the wax is almost finished so that you don't have to extinguish it and require it to re-solidify. If you don't stay on the lookout and then blow out the candle when the wick is almost gone, there is little or no room to relight it again.

If you can still see a bit of wick on the metal base at the bottom of the candle, you can try to light it again for one last time. Our trick is to start by slowly melting the wax around the wick with a long lighter (we always recommend this type of lighter for lighting our candles, by the way!). By doing so, the wax that will have started to melt around the base and the wick will help the wood to burn. Yes, yes, you read that right. Contrary to popular belief, the wax does help the wood burn. With a little patience, you may be able to light your candle for one last relaxing moment with it. Then you can start a new candle from your favorite collection or even discover a brand new one!"

Are your products natural?

Our products are always at least 95% natural and it is important for us to be very transparent about this. They are as much as possible while guaranteeing a minimum of stability.

For us, it is a priority that the customer can keep his product for at least one year without the smell, the color, the texture or the quality being affected. The ingredients chosen are of high quality and never harmful to health. We have chosen to add preservatives in the majority of our formulations to ensure stability and protect our products used on the skin from bacteria. Raw materials are a daily issue and we keep ourselves very aware of the more natural alternatives available on the market.

I'm pregnant and have heard several opinions about using lavender during pregnancy. I'm a little confused. What do you think?

Normally, there is no specific danger in using lavender while pregnant. However, there are so many schools of thought on the subject that since our products are not strictly speaking for infants, we ask our valued customers to refer to a health professional. This way, your doctor will be able to issue recommendations based on your pregnancy and specific to your needs.

Essential oils vs. fragrance oils. What is the difference?

Essential oils are oils extracted from plants that, in addition to smelling good, have therapeutic or medicinal properties. Fragrance oils, on the other hand, are sweet combinations of synthetic fragrances. They do not have healing properties, but are used to create ambiance in the home and to perfume rooms!

In any case, these two types of oils can be used on dryer balls and in electric diffusers if only a few drops are used. Both are highly concentrated. Now it's up to you to discover your favorite oil!

What about the products that were once offered in bulk at the St. Eustatius boutique?

We put this service on pause during the pandemic. We will let you know on our social networks as soon as it is back. For your information, we used to fill your bottles with laundry detergent, all purpose cleaner & dish soap.

I made a mistake in the shipping address when I placed my order. What can I do?

Just write a short email to boutiqueenligne@maisonlavande.ca (with your order number and the correct shipping address ultra complete).

I am ordering for a gift. How do I proceed?

First, make sure you enter the shipping address of the person you are giving the gift to if you want the order to be delivered directly to their home. Please note that we NEVER add invoices to orders, we prefer them in your email boxes. You can add products to your cart and check the this is a gift" box under the items listed. This way, you can add a personalized note for the person you want to give the sweetest gift to. Don't forget to sign that note!

I would like to change my order.

To add one or more products to your order, it is best to call us at the warehouse. (450-473-3009 ext. 1022) so that we can adjust it quickly, before the order is processed.
The girls at the online store will be able to check if it is still possible to make additions, then make a new invoice together and attach it to your initial order. Note that it is not always possible to make changes. Once the order is processed, it is very difficult for us to track down your package (and it may even be in the hands of Canada Post already).

There is an error in the order I received. What should I do?

First, our sincere apologies. You can send an email to boutiqueenligne@maisonlavande.ca - with your order number and a picture of the products you received. We can rectify the situation quickly.

It's winter and my products have frozen in my mailbox. Is this a concern?

Not at all. Don't worry, it's perfectly normal for products to freeze when exposed to such temperatures. Before our products hit the shelves, they go through a series of tests. These are tests that subject our formulations to extreme heat and cold and measure their effectiveness after such shocks, these are tests that allow our products to be approved by Health Canada. So we just have to wait for the products to thaw before we can use them effectively.

How much does shipping cost?

Shipping is free for all orders over $75 before taxes and after promotions. Otherwise, the cost is set at $9.95+taxes anywhere in Canada!

I reach the $75 requirement to get free shipping, but I still see the shipping charges applied in my cart. Why is this?

Shipping is free with any purchase of $75 or more, before taxes and after promotions. So don't forget to subtract the amount of the discount from the subtotal in order to have the real amount to pay.

Who is your carrier?

We've been working with Canada Post for years.

What is your order preparation/delivery time?

Our order preparation time is normally a few hours up to 3 days. We make it a goal (and a great pleasure) to be ultra fast. Then, your package is picked up by Canada Post and their delay is about 2 to 5 business days. As soon as it is in their hands, we send you a email to notify you and a tracking number. If you have selected a pick-up in Saint-Eustache, you will receive an email to notify you. All you have to do is wait for it to arrive at the Maison-mère.

I received the shipping confirmation email, so the tracking number from Canada Post as well, but it tells me that it is not valid. Why is this?

Canada Post always asks for a delay of 24 hours before this number is active so that you can follow the journey of your package to your Home.

Does Canada Post drop off our package at the door if we are not home to receive it?

We pay for an extra service so that the package is not left unattended. We don't want your packages to get stolen so if you are not at home, the mailman will take your package to the nearest post office.

Do you accept returns?
As indicated in our policies, purchases made on our online store are final sales. As such, if products are not defective, we do not issue refunds or exchanges.

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if you haven't found an answer to your question, send us an email here!